Refund Policy

At Onyx Simply Pure, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our return policy below.

1. Return Eligibility

Items must be returned within 30 days of the delivery date.
Products must be unused, in their original packaging, and in the same condition as received.
Sale items, gift cards, and final sale products are not eligible for returns or exchanges.

2. Return Process

To initiate a return, please contact our customer support team at [contact email] with your order number and reason for the return.
Once your return is approved, you will receive instructions on how to proceed. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 30 business days. Please note that original shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [contact email] for assistance.

5. Damaged or Defective Items

If your product arrives damaged or defective, please notify us within [number] days of receiving your order. We will provide a replacement or refund at no additional cost.

6. Non-Returnable Items
Certain items are not eligible for return, including:

Opened or used products
Sale items and gift cards
Custom or personalized orders

7. Return Shipping

You are responsible for covering the cost of return shipping unless the item was damaged or defective upon arrival.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.