Shipping Policy
Disclaimer
Onyx Simply Pure is not responsible for shipping delays caused by events beyond our control, such as natural disasters, weather conditions, or carrier delays. We also do not guarantee delivery dates and are not liable for any loss or inconvenience due to delayed shipments. All shipping times provided are estimates only.
By placing an order, you agree to our Shipping Policy and understand that Onyx Simply Pure cannot be held liable for issues that occur after your package has been shipped.
For any questions or assistance, please contact us at [contact email].
Shipping Policy
Shipping Policy
Processing Time
Orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive an email with tracking information once your order has shipped.
Domestic Shipping
We offer standard domestic shipping, with delivery times estimated between 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
International Shipping
We ship internationally, with delivery times ranging from 7-21 business days depending on location and customs clearance. Please be aware that international orders may incur customs duties or taxes, which are the responsibility of the customer.
Shipping Costs
Shipping fees are calculated at checkout based on your chosen method and delivery address. Free shipping offers may be available for qualifying orders.
Tracking Orders
Once your order ships, you will receive a tracking number. Please note that tracking information may take up to 48 hours to update.
Delivery Issues
Onyx Simply Pure is not liable for lost, stolen, or delayed packages once they have been handed over to the carrier. We recommend contacting the carrier directly if any issues occur. However, we are happy to assist in resolving these matters to the best of our ability.
Incorrect Address
Ensure your shipping address is correct before placing an order. If an error is detected, please contact us immediately at [contact email]. We cannot guarantee address changes after the order is processed, and additional shipping fees may apply if a package needs to be reshipped.
Customs and Duties
International shipments may incur customs duties or taxes, which are the customer's responsibility. Onyx Simply Pure is not responsible for these additional charges or for any customs delays.